Effective Date: 2026-04-01
Last Updated: 2026-07-26
Refund Policy for Hudku Platform
Thank you for choosing Hudku.
Hudku is a digital listing platform that enables individuals, professionals, businesses, institutions, organizations, and other entities to create and maintain an online presence through rich-media listings. The fees charged by Hudku are solely for the creation, publication, maintenance, and visibility of listings on the platform.
Please read this Refund Policy carefully before making any payment.
1. General Policy
All listing fees paid to Hudku are generally non-refundable once a listing has been created, approved, or published on the platform, as the service begins immediately upon processing and involves digital resources, content moderation, storage, and publishing.
By making a payment, you acknowledge and agree to this Refund Policy.
2. When Refunds May Be Granted
Hudku may approve a full or partial refund under the following circumstances:
- A duplicate payment was made for the same listing due to a technical error.
- A payment was successfully processed, but the listing could not be created because of a verified system failure on Hudku's side.
- The listing request is rejected entirely by Hudku and no listing has been published.
- An incorrect amount was charged because of a technical malfunction.
- Any other circumstance where Hudku determines that a refund is fair and appropriate.
Approved refunds will be issued to the original payment method wherever possible.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- The listing has already been published or made live.
- The listing owner decides to discontinue using the platform.
- The listing receives fewer views, enquiries, leads, or customer responses than expected.
- The listing is removed due to violation of Hudku's Terms of Service or community guidelines.
- Incorrect information, photographs, or documents were submitted by the listing owner.
- Suspension or termination resulting from fraudulent, misleading, illegal, or prohibited activities.
- Promotional offers, discounted plans, introductory pricing, or special campaign fees unless specifically stated otherwise.
4. Listing Edits
Hudku understands that business information may change over time.
Most listing details may be updated after publication according to the features available under the selected listing plan. Such updates do not qualify for refunds.
5. Cancellation of Listing
Listing owners may request removal of their listing from Hudku at any time.
However:
- Removing a listing does not entitle the listing owner to any refund.
- Any remaining validity period associated with the listing is forfeited upon voluntary removal unless otherwise agreed by Hudku.
6. Payment Gateway Charges
Where a refund is approved, payment gateway charges, banking fees, taxes, or transaction processing fees already incurred may be deducted from the refundable amount where permitted by applicable law.
7. Refund Processing Time
Once approved, refunds are generally processed within 7–10 business days.
Actual credit timelines depend on the respective bank, card issuer, UPI provider, or payment gateway and are beyond Hudku's control.
8. Refund Request Procedure
To request a refund, please contact Hudku Support with:
- Registered name
- Registered mobile number or email address
- Listing ID (if available)
- Aadhaar/GST registration number
- Transaction ID
- Date of payment
- Reason for the refund request
Hudku may request additional information to verify the transaction before processing the request.
9. Right to Decline Refund Requests
Hudku reserves the right to reject refund requests that:
- do not satisfy the conditions outlined in this policy;
- involve abuse of the refund process;
- contain false or misleading information; or
- arise from violations of applicable laws or Hudku's Terms of Service.
10. Policy Updates
Hudku reserves the right to modify or update this Refund Policy at any time. Updated versions will become effective upon publication on the Hudku website.
Continued use of the platform after such updates constitutes acceptance of the revised policy.
Contact Us
For refund-related enquiries, please contact:
Hudku Support
Website: www.hudku.in
Email: hudku.in@gmail.com
Phone: +91-9148-5353-76
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